Best Friends Animal Society
  • 618- Cat Initiative
  • USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.


Position Title: Community Cat Program Coordinator

Reports to: Community Cat Program Manager

Location: Osceola, Florida

FLSA status: Non-exempt

Position Summary: Work on all aspects of promoting and advocating a Best Friends-supported Community Cat Program at Osceola County Animal Services. This program involves spaying/neutering, vaccinating, ear-tipping and returning community cats brought into the shelter to their home colony location based on the address of the individual bringing in the cat (RTF cats); identifying caregivers and other cats in the area during such returns and arranging for TNR of the whole colony; responding to nuisance complaints and offering the public advice and deterrents to solve issues with community cats; and working with the community to conduct TNR in other colony areas as identified by the public.

 

Responsibilities:

Building Strong Shelter Relationships for Success of Program: 

  • Act as liaison with Osceola County Animal Services and other stakeholders to ensure program goals and grant agreement terms are met in a collaborative and effective manner. 
  • Work with animal control officers and other staff to manage complaint calls in a way that aligns with the program. 
  • Train customer-facing shelter staff to be mini-subject-matter experts and educate the public about community cats and the CCP. 
  • Attend shelter meetings monthly to field questions and provide updates. 
  • Collect stories, photos/videos to showcase successes of the program, with an emphasis on representing community residents and their cats.

Identify and Prioritize Needs for CCP Cats: 

  • Conduct regular rounds of the shelter to identify cats that qualify for the program, identify them as such on cage cards and in the shelter database, contact the person who brought in the cats, and arrange for surgery and drop-off date. 
  • Schedule TNR date to target the remainder of the colony based on RTF location. 
  • Work with intake/front desk staff to talk to public about the program and divert intake of community cats whenever possible, particularly those that are already ear-tipped. 
  • Work with shelter staff to resolve conflicts/complaints from the public, including visiting colony locations and implementing solutions using deterrents, suggestions for moving feeding stations, etc. 
  • Use shelter data to identify areas of highest intake and implement system for prioritizing and managing such areas. 
  • Answer dedicated hotline and email accounts in a timely manner to address citizen issues and requests for TNR.

Maintain relationship with clinics providing surgeries for CCP cats: 

  • Transport cats to the clinic in a timely manner. Ensure that cats are organized by colonies and properly labeled including any medical concerns, relaying any relevant information to the medical team and other staff. 
  • Communicate with vet staff as well as caregivers regarding medical cases, treatments, etc. 
  • Schedule spay/neuter appointments for the clinic for individual clients and additional. 
  • Pick up cats from the clinic and return them to their colony per schedule. 
  • Clean the clinic area when cats stay overnight. 
  • Work with the shelter and veterinary staff to ensure that there are no scheduling problems. 
  • Ensure that clinic policies and CCP program and procedures are being accurately followed. 
  • Follow appropriate invoicing procedures to ensure providers are paid within the requested time period (may be 2 weeks or 30 days, for example) 

Recruit and Support Trappers Working with the Program: 

  • Deliver traps and supplies to TNR locations, prior to trapping as necessary. 
  • Train new caregivers in TNR and use of traps in the field. 
  • Set up traps and check them often, as needed. Assist with drop trapping, as needed. (May take 3-4 hours.) 
  • Operate a trap loan system and keep accurate records.

Manage Supplies: 

  • Keep traps in working order, clean and clearly marked with Best Friends tag. 
  • Keep plenty of supplies for trapping on hand including newspaper, food, and trap covers. 
  • Clean/sterilize traps after release, for next use. 
  • Update client cases regularly, keeping track of colonies and caregivers. 
  • Collaborate with local shelters, animal welfare organizations, and the public to increase positive outcomes for community cats. 
  • Assist in finding and setting up cat relocation sites only in very rare circumstances and with permission of CCP Manager.

 Manage Data: 

  • Accurately input data entry to online database for cats that come through the program. 
  • Provide monthly and year-end reports of all spay/neuter done through S/N providers. 
  • Work with Volunteer and Visitors division to recruit and effectively utilize volunteers to support the work of the program. 
  • Other duties as assigned.

Experience/Requirements: 

  • Strong leadership skills with the ability to think quickly on your feet. 
  • Ability to professionally advocate Best Friends' position on issues. 
  • Experience in interacting with the general public (customer service) preferred. Demonstrates approachability when dealing with the general public. 
  • Expert knowledge and experience with feral cats and trapping cats, and knowledge about how to safely operate cat traps. 
  • Knowledge of cat health issues, behavior, handling and care; comfort level working with all cats, including those with health concerns/conditions, some of which may include a variety of zoonotic diseases. 
  • Resourceful, "roll up the sleeves" attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically and demonstrate flexibility to persist until goals are achieved. 
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands. 
  • Ability to work effectively inside a municipal shelter. 
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job is a team player, personable, professional, upbeat and energetic, takes the initiative, and uses tact and diplomacy. 
  • Demonstrates personal accountability to ensure that all responsibilities are completed effectively and in a timely manner. 
  • Ability to work independently and use judgement within established guidelines. 
  • Accurate record-keeping and ability to provide monthly reports on various programs. 
  • Proficiency with Internet navigation and a variety of computer software applications, including Microsoft Office. Ability to learn additional software applications, as needed. 
  • Proven written and verbal skills. Spanish speaking/writing a plus.

Physical Requirements

  • Must be able to lift 50-plus pounds at a time. 
  • Must be able to work in extreme weather. 
  • Must be able to sit for extended periods of time working at a computer, doing repetitive typing, arm and hand motions; also while driving either alone or with a partner. 
  • Willing and able to work varied hours and dates, including holidays, weekends, and late and early hours or split shifts, as needed. 
  • Current driver's license and a good driving record. 
  • Must be at least 21 years of age.

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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