Best Friends Animal Society
  • 546 - Bentonville Cats
  • Bentonville, AR, USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Location: Bentonville, AR

Position Summary: The Cat Resource Center Team Lead is responsible for managing the admissions, caregiving, and adoption programs for Best Friends - Bentonville.  Operational responsibilities include the hiring and performance management of staff, ensuring organizational standards of care and customer service, management of the associated budgets, and helping set and achieve Best Friends Bentonville's Cat Resource Center goals.

Essential Duties / Responsibilities:

  • Ensure life-saving goals are communicated to staff & volunteers and built into everyday work and performance expectations.
  • Directly oversee the resource team including areas of:
    • Conflict resolution 
    • Identify employee relations and operations issues
    • Identify, address, and evaluate staff performance
    • Scheduling
    • Supervise the work of the Caregivers.
  • Facilitate the adoption process including full counseling and clerking duties according to Best Friends standards and philosophy to include but not limited to: surveys, checklists, agreements, medical records, health certificates, adoption follow-ups, written correspondence, email, and phone calls.
  • Perform and oversee the answering of client inquiries including but not limited to: answering the phone and basic questions from the public and appropriately directing calls to other team members when relevant, checking voice mail messages and overseeing call backs and information is delivered to appropriate staff as well as respond to general email inquiries.
  • Work with the Senior Manager, and applicable regional center staff to develop Cat Resource Center SOP's to ensure consistency with organization wide programming.
  • Oversee, retail sales, inventory and ordering of all retail for the Cat Resource Center. Retail includes logo merchandise and basic animal supplies for sale at time for adoption (collars, litter, litter pan, litter scoop, carriers, etc.)
  • Ensure all donations are properly recorded per the guidelines established in the SOP.
  • Coordinate showcasing of Best Friends - Bentonville program animals in Best Friends Events, third party events and mobile adoption events.
  • Ensure proper care and permanent placement for pets in foster care.
  • Act as the primary contact for selection of cats to enter the adoption center that are in line with Best Friends mission and the life-saving goals of the Cat Resource Center.
  • Ensure that staff, community partners and volunteers deliver quality customer service including disseminating appropriate information as well as perform duties in a manner which encourages attainment of goals, contributions and business for Best Friends Animal Society and its programs.
  • Provide leadership to team members. Cultivate mentoring relationships with team members.
  • Mentor and provide ongoing coaching for each individual caregiver to reach their tier potential.
  • Ensure the animals are treated with kindness and respect by all.
  • Relate to employees, volunteers, and visitors in a friendly, informative, and professional manner.
  • Fill in as caregiver when schedule requires.
  • Identify improvements to tasks.
  • Other duties as assigned by the Senior Manager.

Skills / Experience:

  • Management experience: 2-3 years of management experience preferred.
  • Background in the humane movements: 5+ years experience working for or with a humane organization preferred.
  • Customer service experience preferred.
  • Must have the ability to make decisions on behalf of the organization as it pertains to the admittances of pets into the program.
  • Proven ability to promote a positive work environment.
  • Experience with overseeing an adoption program.
  • Experience with program development.
  • Engaging and friendly interpersonal skills with the ability to interact with the public and various forms of media outlets on behalf of the organization.
  • Ability to handle sensitive and confidential situations.
  • Ability to professionally advocate Best Friends Animal Society positions on issues.
  • Proficiency with a variety of computer tools such as word processing, spreadsheets, presentations, database, internet research, etc. Experience with animal management software preferred.
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, positive, personable, upbeat, and energetic, takes initiative, and uses tact and diplomacy.
  • Resourceful, roll up the sleeves attitude. The successful candidate must have the initiative to resolve problems and seek answers independently and enthusiastically demonstrate flexibility to persist until goals are achieved.
  • Knowledgeable of cats, care giving, and characteristics of animals.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, night, and holiday work. Must have flexible schedule.

Physical Requirements:

  • Valid driver's license with access to transportation to travel on organization business.
  • Ability to drive a van/commercial vehicle.
  • Ability to effectively interact with and handle all cats.
  • Work at a computer for extended periods of time with repetitive typing, arm and hand motion.
  • Must be able to lift up to 60 pounds.
  • Will be required to visit off-site Best Friends programs and events.
  • Must be able to work outdoors in all weather conditions, with temperatures ranging from below freezing to above 100 degrees.
  • Must be able to perform strenuous physical activity on a daily basis, including but not limited to: walking, hiking, bending, lifting, carrying, twisting, reaching, stooping and squatting.
  • Ability to effectively and safely handle a variety of animals and spend extensive periods of time with those animals in close quarters.

Best Friends Animal Society is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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