Best Friends Animal Society
  • 561 - Atlanta Rescue Center
  • Atlanta, GA, USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.


Location: Atlanta, GA

Position Summary

This position will encompass all levels of care for dogs and cats at the Lifesaving Center.  The Lifesaving Operations Lead is responsible for the day to day activity and productivity in the Adoptions and Caregiving/Behavior departments of Operations.  They will also be creating and implementing training protocols for staff and volunteers, creating and overseeing enrichment activities on-site and off-site for resident BFAS-ATL shelter dogs and cats, and providing adoptions support to ensure that staff have the tools to ensure adopters are successful.  This Lead will also be responsible for integrating group housing and creating plans for difficult or challenging dogs in our population. Duties also include performing behavior assessments of current population as well as performing behavior assessments of potential incoming dogs as needed by the Admissions team.  Specific duties include but are not limited to: working as a member of the dog care team as well as a leader to ensure that the daily feeding, cleaning, medicating, and enrichment of our dog population is done in accordance to timeframes and protocols, facilitating the training and oversight of dog team volunteers, as well as supervising and training Adoption team staff members and volunteers.

Essential Duties / Responsibilities

  • Work closely with the Lifesaving Manager on various issues including but not limited to:
    • Conflict resolution.
    • Identify/evaluate and address employee performance and operations issues.
    • Present recommendations to the Operations Manager about staff performance (areas for opportunity, strengths, future goals, potential, etc...) quarterly to encourage performance feedback that moves the department and staff forward.
  • Perform and ensure daily feeding, cleaning, medicating, and enrichment of the dog population is done in accordance to timeframes and protocols.
  • Monitor the activity in the dog areas regularly and ensure all dog staff and volunteers are trained on all policies and procedures of Best Friends Animal Society. Ensure that they deliver quality customer service, including assisting clients with finding appropriate pets by facilitating introductions to appropriate animals and disseminating appropriate information.
  • Monitor dog eating habits, behavior, and medical habits/issues and ensure documentation is given to the Medical Care team.
  • Maintain accurate, organized, up-to-date records for all the animals in the building including up-to-date and correct kennel cards.
  • Assist the public with providing information on the animals and help potential adopters with "Meet 'n Greets."
  • Oversee the Adoptions team to promote animals to potential adopters; as well as counseling and processing adoptions when needed.
  • Maintain inventory of all necessary dog food, medical supplies, and cleaning supplies as well as monthly animal population inventories.
  • Report all maintenance/repair issues to Operations Manager and Support Services Manager.
  • Develop behavior modification programs, animal handling protocols, and enrichment programs for selected animals at both the BFATL Lifesaving Center.
  • Train and instruct the Animal Caregivers, Adoption Specialists, and Volunteers on animal specific behavior, enrichment, and training programs.
  • Communicate with Adoptions and Medical Care teams any special needs/concerns for selected animals.
  • Coordinate with the Animal Caregivers and Admissions team to re-evaluate assigned paw colors including performing behavior evaluations for animals as needed.
  • Responsible for initial training for staff and volunteers on appropriate playgroup protocols. Also, providing training on how to do dog-to-dog intros (and cat introductions when needed).   
  • Develop and implement a volunteer supported Behavior Team.
  • Develop and implement training plans for Orange and Blue Paw dogs.
  • Assist with selection process for Sanctuary dog Admissions Cases for BFAS ATL dogs.
  • Train and provide enrichment for BFAS ATL dogs when necessary.
  • Other duties as assigned by Operations Manager and City Program Director.

Skills / Experience

  • Work with a positive outlook, upbeat, energetic, and taking initiative.
  • Strong desire to work with dogs. Previous experience working with dogs and cats preferred.
  • Must be able to work with all dogs and cats, including those with health concerns/conditions.
  • Experience interacting with the general public and excellent interpersonal skills.
  • Certified Pet Dog Trainer (CPDT-KA or CPST-KSA) preferred.
  • 3+ years working as a professional dog trainer preferred.
  • 3+ years experience working with shelter dogs in areas of behavior and adoption.
  • Experience setting up and conducting training and enrichment programs for dogs.
  • Specialized training in behavior assessments specifically for pet, sporting, and working dogs.
  • Must be able to professionally advocate Best Friends' positions on issues.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Must demonstrate strong written and oral communication skills.
  • Must demonstrate excellent organization and time management skills, as well as attention to detail.
  • Must have ability to consistently meet deadlines.
  • Must have proficiency with MS Office applications, especially Word, Excel, and Outlook.
  • Must be comfortable learning and using online information systems.
  • Must be flexible and enjoy handling a variety of tasks.
  • Valid Driver's License with access to transportation to travel on organization business is required
  • Must be willing to work weekends and holidays.
  • Basic computer skills required.
  • Bi-lingual in English and Spanish a plus.

Physical Requirements

  • Spend extended periods of time outdoors/indoors in all weather conditions including extreme heat and cold.
  • Ability to work around all types of animals with advanced animal handling skills preferred.
  • Must be able to routinely lift 50 pounds.
  • Must be physically able to perform strenuous manual labor.
  • Ability to stand for long periods of time while performing work requiring concentration and manual dexterity.
  • Lifting and handling animals of varying sizes and breeds, bending, stooping, and walking on a daily basis.
  • Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, nights, holidays, and on-call work.

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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