Best Friends Animal Society
  • 624 - West Coast CCP
  • Riverside, CA, USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Location: Riverside, CA (Jurupa Valley) 

Position summary:

Assist with day-to-day aspects of the Best Friends-supported Community Cat Program (CCP) at the Riverside County Department of Animal Care's Western Riverside facility. This CCP involves spaying/neutering, vaccinating, ear-tipping and returning outdoor cats brought into the shelter to their home colony location based on the address of the individual bringing in the cat (RTF cats); identifying caregivers and other cats in the area during such returns and arranging for trap-neuter-return (TNR) of the remaining colony; responding to nuisance complaints and offering the public advice and deterrents to solve issues with community cats; and working with the community to conduct TNR in other colony areas as identified by the public.

Essential Duties / Responsibilities:

  • Work with various staff and animal control officers to manage complaint calls in a way that aligns with the program. Complaint and conflict resolution for these calls often includes visiting colony locations, speaking with the public and implementing solutions using deterrents, and various problem-solving skills.
  • Provide direct and indirect TNR assistance/support for the community by humane trapping practices and safe handling for all cats as well as training for the public on the best practices in the field.
  • Drive the program transport van to/from each location (shelter, clinic, & colony) for cat returns, pick-ups and trapping appointments according to the schedule provided. Safely transport all cats and ensure that they are organized appropriately and properly labeled throughout the process to guarantee cats are returned to the correct location.
  • Perform outreach in under-served communities through block-walking, door-knocking and by hanging flyers in identified neighborhoods.
  • Assist with regular rounds of the shelter to identify cats that qualify for the program, identifying/labeling them according to shelter protocol.
  • Work with other CCP staff and volunteers to operate a trap-loan system and keep accurate records for those loans. Deliver trapping supplies to the public when needed.
  • Ensure traps are kept in working order, clean/sanitized and clearly marked with Best Friends tag.
  • Maintain adequate trapping supplies so that they are always available in the vans including newspaper, food, and trap covers.
  • Communicate with veterinary staff, as well as caregivers, regarding medical concerns, treatments, etc.
  • Clean the cat holding area when required.
  • Maintain the transport van by making sure that oil changes and regular maintenance are done.
  • Assist program coordinator with making reminder calls to clients for appointments, and rework and reschedule last-minute changes.
  • Work with the program coordinators, volunteers and veterinary staff to ensure that there are no scheduling problems.
  • Assist program coordinators with administrative duties such as answering dedicated hotline and email accounts and inputting accurate data entry, as needed.
  • Assist coordinators in setting up cat relocation sites for rare circumstances where a cat cannot be returned to the original location.
  • Provide stories and photos/videos to program manager to showcase successes of the program, with an emphasis on representing community residents and their cats.
  • Work with other staff and Volunteer & Visitors division to effectively utilize volunteers to support the work of the program.
  • Perform other duties as assigned.

Skills / Experience:

  • Good leadership skills with the ability to think quickly on your feet.
  • Excellent people skills. You must be friendly, confident in your knowledge and able to convey your message clearly.
  • Able to professionally advocate for Best Friends' position on issues.
  • Experience with community/feral cats with knowledge about how to safely operate cat traps and effectively educate people about the process of TNR in a clear manner.
  • Experience in interacting with the general public (customer service) preferred.
  • Strong conflict management skills. You will be working with diverse groups and individuals and must keep focused.
  • Knowledge of cat health issues, behavior, handling and care; comfort level working with all cats, including those with health concerns/conditions, some of which may include a variety of zoonotic diseases.
  • Resourceful, "roll up the sleeves" attitude. The successful candidate must have the initiative and flexibility to persist until goals are achieved.
  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Ability to work effectively inside a municipal shelter.
  • Comfortable spending long hours driving a transport van in all types of road and weather conditions.
  • Strong interpersonal skills especially when handling sensitive and confidential situations.The ideal person for this job is a team player, personable, adaptable, professional, upbeat and energetic, takes the initiative, and uses tact and diplomacy.  
  • Demonstrates personal accountability to ensure that all responsibilities are completed effectively and in a timely manner.
  • Ability to work independently and use judgement within established guidelines.
  • Accurate record-keeping and ability to provide monthly reports on various programs.
  • Proficient with Internet navigation and a variety of computer software applications, including Microsoft Office. Ability to learn additional software applications, such as shelter management software as needed. 
  • Good attention to detail with strong organizational and time management skills. 
  • Ability to work effectively inside a municipal shelter.
  • Proven written and verbal skills. Spanish speaking/writing a plus. 

Physical Requirements:  

  • Able to work varying hours, which may include early/late hours, split shifts, holidays, and/or weekends. 
  • Must be able to lift 50-plus pounds at a time.  
  • Must be able to work in weather with temperatures varying between extreme hot and extreme cold.  
  • Valid driver's license and a good driving record which meets our insurance provider's requirements while performing the duties of this job in order to maintain employment in this position.
  • Ability to work in the presence of both cats and dogs, including large numbers of cats and dogs as in a shelter setting.    
  • Must be at least 25 years of age. 
  • Able to drive for extended periods of time, alone or with a partner. 
  • Comfortable being around cats in closed quarters for extended periods of time. 
  • Ability to bend, stoop, reach, climb, twist, crawl, stand and walk for extended period.
  • Must be able to sit, doing repetitive typing, arm and hand motions, and look at a computer screen for extended periods of time.  

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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