Best Friends Animal Society
  • 310- Technology Services
  • Kanab, UT, USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.


Location:  Kanab, Utah 

All staff in Information Technology Services regardless of their unique position - are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and organizational data, with priority regard to delivering customer service, as leaders in learning and adapting to new technologies and in constructive and effective collaboration with colleagues. 

Position Summary: Assist with daily maintenance, upgrade and engineering of the existing network infrastructure, including Fiber Optic, Ethernet and Wireless infrastructure. Will work on projects, as assigned, to integrate new systems into, as well as update and enhance, the existing network infrastructure, including; planning architecture, design and engineering. 

Essential Duties / Responsibilities:

  • Network Engineering:  Assist with configure and maintenance of networking hardware, including routers, switches, access points, firewalls, VPN and other network hardware. Analyzes problems and recommends the best solutions or corrective actions.  Develops and maintains accurate network documentation. Performs routine system operations and upgrades to network system and architecture. Participates in the maintenance and support for entire infrastructure, including Fiber Optic network and Ethernet cables/wiring for buildings.

  • Voice Network/Telecommunications:  Assists in providing support for VoIP telephony infrastructure. Provides technical expertise and advice on telecommunications and data network system design, layout, and modifications.  Assists with system engineering to Cisco VoIP phone system Cisco Unified Communication managers and Cisco Unity voice mail system and servers. 

  • Fiber Optic/Data Infrastructure:  Assist with fiber optic splicing activities - including continuity testing, OTDR trace analysis and optical power meter data of fiber optic cables. Installs, maintains, repairs, and relocates, data communication copper and fiber-optic cables and equipment. Maintain current and accurate records of cable usage, location, and troubles. Assists with testing of fiber optic patch cords and other network equipment and cabling. Assists with ordering of supplies used for telecommunication and fiber optic work.

Skills / Experience:

  • Cisco CCENT or equivalent knowledge and experience.  
  • 1+ years experience in Data/Voice Networking and Infrastructure network solutions. 
  • Experience with Cisco platforms, Catalyst 6500 series, 37xx, 36xx, etc. 
  • Understanding of Firewalls such as Cisco ASA 
  •  Experience in the design, installation and configuration of Cisco Unified Communication and Unity Connection on Cisco UCS 
  • Knowledge in Wi-Fi deployments and Wireless security designs. 
  • Candidates must have experience interacting with Telco and Internet Service providers. 
  • Hands on skills related to installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals. 
  • Skilled in the safe use of tools for installation and repair of telecom and network systems. 
  • Outstanding communications and initiative with strong analytical and troubleshooting skills. 
  • Strong interpersonal skills - team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy. 
  • Strong written and oral communication skills, especially with regards to documenting procedures, writing help screens for applications programs, and training materials. 
  • Must have proficiency with a variety of computer software applications in word processing, spreadsheets, research, databases and presentation software. (MS Windows, Word, Excel, and PowerPoint) and using online information systems. 
  • Knowledge of Windows Operating Systems and essential administration tasks for desktops and servers and Mobile Devices. 
  • Knowledge of Macintosh Operating Systems, installation, maintenance, upgrading and troubleshooting.   
  • Valid driver's license with access to transportation to travel on organization business. May require travel via various forms of public transportation and overnight stays. 
  • Flexibility to work weekend, holiday, and evening hours as needed in addition to normal business hours. 

Physical Requirements: 

  • Able to work at a computer for extended periods of time with repetitive typing, arm and hand motion. 

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. 

Best Friends Animal Society
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