Best Friends Animal Society
  • 546 - NW AR Cats
  • Bentonville, AR, USA
  • Hourly
  • Part Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.


Location: Bentonville, AR

**This is a part-time position with 20 hours a week (multiple positions open)**

Summary: Lifesaving and Care Specialists play a direct role in achieving Best Friends Animal Society's no-kill mission and goal by providing the hands-on care for the animals at the Center, working to find those animals homes wherever possible, and serving as mission and brand ambassadors for the guests, volunteers, adopters, and rescue partners who visit the Center daily.

Purpose: These Specialists work within a team setting to oversee the health, wellbeing, and general care of cats. They have a unique role as the direct day-to-day connector between the animals in our care, our supporters and our rescue partners. As such these specialists represent Best Friends through in-person work, conversations, demonstrations, and other activities. Essential Duties/Responsibilities:

Outcomes & Ambassadorship

  • Support lifesaving objectives throughout the Center, providing feedback and support for outcome plans, assist with all aspects of the adoption process, regularly update animal photos and bios, provide superior customer service to visitors, volunteers, adopters, and rescue partners.
  • Serve as a Center ambassador, representing Best Friends' work to visitors and volunteers, and speaking to the sanctuary's special role in Best Friends' no-kill goals.
  • Support a "volunteers-first" team giving every volunteer the opportunity to maximize their skills and value towards Best Friends' lifesaving activities, and inspiring visitors to continue the work in their communities.
  • Provide for the safety and hands-on training of volunteers, both individuals and groups, including orienting them to the assigned area and tasks; answering questions as needed.
  • Greet guests and adopters, speak about specific animals, the work of the Cat Lifesaving Center, answer questions and assist visitors with their needs.
  • Work alongside and support interns, workshop attendees, and other categories of visitors.
  • Coordinate and communicate with rescue groups regarding intake, adoption and general condition of their cats at the Center.

Care

  • Provide basic and routine care for animals per Center guidelines including but not limited to feeding, watering, nail trimming, and light grooming.
  • Provide socialization, enrichment, and exercise for animals as outlined by leadership; identify behavioral issues and share observations with team members and leaders; follow behavior or other plans as developed for the department or specific cats.
  • Clean work areas and preserve physical appearance of cat buildings and grounds: scooping, raking, sweeping, shoveling, dusting, mopping, trash removal, scrubbing, weeding, etc., noting maintenance or repairs needed and reporting per protocol.

General

  • Deliver superior customer service relating to all visitors, adopters, fosters and rescue partners in a friendly, informative and professional manner.
  • Follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments; including accurate and timely communications, work completion, data entry, and recordkeeping.
  • Other duties as assigned.

Skills and Experience:

  • Strong desire to work with cats. Previous experience a plus.
  • Customer-centric, non-judgmental approach to engaging with adopters, rescue partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process, experience interacting with the public (customer service) preferred. 
  • Ability to professionally speak about Best Friends activities and positions on issues.
  • Ability to work with, crate, and handle cats, including those with health and/or behavior conditions/concerns including shyness, fearfulness, and aggression; basic ability to identify and speak to medical and behavioral characteristics of cats. 
  • Resourceful, get-it-done attitude; ability to adopt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved. 
  • Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.  
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills.
  • Basic experience with Microsoft Office products; familiarity with shelter software (Best Friends uses Shelterluv), or desire to learn.   

Physical Requirements:

  • Must be able to:
    • Routinely lift 65 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
    • Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
    • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
  • Daily exposure to all types of cats, temperaments, and medical status.
  • Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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