Best Friends Animal Society
  • 260- Gift Shop
  • Kanab, UT, USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, Best Friends Wellness Center, and Flex Work Policy. Further, we also have some very unique perks, such as discounted veterinary care and the opportunity to bring pets to work. Our onsite cafeteria serves healthy vegetarian food.


Location: Kanab, Utah
Reports to: Senior Sanctuary Store Associate

Are you a people-person who also loves animals? Then we might have the job that you'd like to call home. The Welcome Center at Best Friends is a warm and inviting place, singing with wind chimes that echo in the red rock canyon. Here, people from all walks of life are welcomed from their journeys to Best Friends Animal Sanctuary. They can sign up for a tour, enjoy the view, or even take home a souvenir to help save the lives of even more homeless pets. That's where you come in. A friendly, helpful, and organized person is needed to join our team of sanctuary store associates. Greeting people, answering questions, handling mail orders, helping folks purchase or return items, knowing the ins and outs of the inventory all of this is part of the job. But most of all, you need to believe in the mission of Best Friends Animal Society, and appreciate all those who have traveled so far to be a part of it.

Position Summary: The sanctuary store at Best Friends is a welcoming environment where our visitors come to purchase merchandise and souvenirs commemorating their visit to the sanctuary. The Sanctuary Store Associate is an integral part of our visitor's experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic and great with customers. This person understands the link between our culture, brand promise and mission as it relates to the products we promote and sell at the sanctuary store and the support it brings to the overall mission of Best Friends.

Essential Duties:

  • Process merchandise purchases, exchanges, and returns and is efficient with point of sale operations
  • Engage with customers: 
  • Answer customer questions, promote Best Friends mission, and assist with customer needs & collect information to build customer database
  • Count cash drawer at the beginning or end of the day to ensure that float is correct and that there is adequate change
  • Prepare end-of-day settlement report and reconcile cash/credit card amounts
  • Receive and process mail & phone orders
  • Answer sanctuary store phone & emails
  • Possess knowledge about products and can answer questions to help facilitate purchases
  • Document internal purchases insuring proper entry with regard to merchandise and department coding
  • Maintain store appearance by keeping it stocked, clean and organized 
  • Assist Sr. Sanctuary Store Associate with merchandise displays, fashion shows and implementation of ideas & strategy to increase sales
  • Assist with inventorying, bar-coding & pricing merchandise
  • Ensure packaging materials, register and credit card machine supplies are available
  • Participate in weekly staff meeting
  • Other duties as assigned

Required Skill and Experience:

  • Excellent customer service skills & experience interacting with the general public
  • Knowledge of basic math skills and selling techniques
  • Knowledge of point of sale systems preferred
  • Neat appearance, adhering to dress code policy
  • Excellent verbal and written communications skills
  • Dependable and flexible regarding job schedule, may be required to work nights, weekends and off site when applicable.
  • Must be able to work independently and with minimal supervision
  • Must be able to handle competing tasks and demands
  • Must be able to professionally advocate Best Friends position on issuesPossess working knowledge of the Internet and Microsoft Office software programs (Word, Outlook, Google, and Excel)
  • The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative & uses tact and diplomacy with customers and fellow staff members.

Physical Requirements:

  • Able to lift 50 pounds
  • Able to stand for extended periods of time


Note: Due to the nature of this position, candidates may be subject to a credit evaluation


Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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