Best Friends Animal Society
  • 624 - California Community Cat Program
  • Los Angeles, CA, USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, Best Friends Wellness Center, and Flex Work Policy. Further, we also have some very unique perks, such as discounted veterinary care and the opportunity to bring pets to work. Our onsite cafeteria serves healthy vegetarian food.

Reports to: LA Community Cat Program Supervisor

Location: Los Angeles, California

FLSA Status: Non-exempt

Do you love cats even when you can't pet them? Do you want to help save their lives through trap/neuter/return? We're looking for someone with experience, professionalism, a great attitude and a lot of love to give to community cats in the Los Angeles area. You'll be in charge of trapping cats who need to be spayed and neutered, driving them to clinics for their operations, and returning them once they've recovered. It's the most humane and most effective way of reducing the number of outdoor cats and giving them a better quality of life. Of course, there'll all be kinds of odds and ends you'll need to look after, including keeping the traps in good, working order, staying on top of schedules, and relating comfortably with people in the cats' neighborhoods. You'll need to be very reliable and work independently. But also be a part of Best Friends and our mission, representing us with warmth and knowledge when speaking to others in the community about this important work. Are you feeling like you're a match? Are you getting that tingle of "what if"? Then please drop us an application! This might be exactly the job you were meant to do.   

Position summary: The Community Cat Program Assistant will work with the Free Fix LA program to help reduce community cat populations. The assistant will be responsible for carrying out fieldwork in the San Fernando Valley, trapping and working with caregivers of free-roaming cats. The assistant will transport cats from the field to the FixNation clinic in Sun Valley and, return them to their colony locations. The assistant will also provide administrative support to LA Community Cat Program Supervisor and Free Fix LA Coordinator as needed. This position reports directly to the LA Community Cat Program Supervisor.


  • Assist in making reminder calls to clients about their appointments, and rework and reschedule last-minute changes in the schedule.
  • Man the hotline according to the weekly schedule. This must be done in a timely manner.
  • Keep track of loaned-out traps. Deliver traps and supplies to TNR locations, before trapping when needed.
  • Train new caregivers in TNR and use of traps in the field.
  • Maintain a professional demeanor at all times with staff, volunteers and members of the community.
  • Assist with check-in or check-out of cats from the clinic as needed.
  • Work with the LA Community Cat Program Supervisor and Coordinator to place a maximum of 5% of the kittens that come through the program (depending on available resources).
  • Coordinate trapping schedule with other staff and volunteers.
  • Set up traps and check them throughout the night or day, as needed. Assist with drop trapping as needed. (May take 3-4 hours in the evening, according to set schedule.)
  • Keep traps clean, in working order, and clearly marked with Best Friends tag.
  • Keep plenty of supplies for trapping on hand.
  • Fill out all forms completely and accurately in the field as the cats are trapped.
  • Get the cats (5 to 30 cats) to the clinic in a timely manner. Ensure that cats are organized by colonies and traps are properly labeled with all necessary information, including any concerns about the cats.
  • Relay any relevant information in regard to the cats to the medical team and other staff.
  • Pick up cats from the clinic and return them to their colony (often requiring release) as the schedule dictates.
  • Clean the clinic area when cats stay overnight.
  • Clean traps after releases, for next use.
  • Ensure that clinic policies and Free Fix procedures are being accurately followed.
  • Maintain the transport vans by making sure that oil changes and regular maintenance are done every 3,500 miles and that vans are kept clean.
  • Drop off dirty laundry and pick up clean laundry; fold it and put it away. Keep a good stock of laundry available as needed.
  • Hang door hangers in the neighborhoods where the TNR'd cats are returned.
  • Assist with block walking events and mass and mini trap events.
  • Perform other duties as assigned.

Skills and Experience:

  • Strong interpersonal skills with the ability to think quickly on your feet. Ability to handle sensitive and confidential situations.The ideal person for this job is a team player, personable, professional, upbeat and energetic, someone who takes the initiative, and uses tact and diplomacy.
  • Ability to professionally advocate for Best Friends' position on issues.
  • Knowledge and experience with feral cats.
  • Knowledge and experience with trapping cats and knowledge of how to safely operate cat traps.
  • Excellent people skills. You must be friendly, confident in your knowledge, and able to convey your message clearly. On a regular basis, you will have to deal with difficult situations and will be expected to maintain a positive attitude and provide good customer service.
  • Must be able to sit for long periods of time while driving.
  • Accuracy with record-keeping and data entry.
  • Proficiency with Internet navigation and a variety of computer software applications, including Microsoft Office and Google Docs.
  • Proven written and verbal skills. Spanish speaking/writing a plus.
  • Strong attention to details.
  • Willing and able to work varied hours and dates, including holidays, weekends, and late and early hours and split shifts, as needed. Availability for possible on-call shifts during the week or on weekends.
  • Proven time management skills, organizational skills, problem-solving skills, and the ability to handle multiple tasks simultaneously..

Physical Requirements:

  • Must be able to lift 50-plus pounds at a time.
  • Must be able to work in extreme weather.
  • Must be able to educate people about the process of TNR in a clear and effective manner.
  • Willing and able to travel.
  • Must have current driver's license and a good driving record.
  • Must be at least 21 years of age due to Motor Vehicle Insurance requirements.
  • Ability to work in the presence of both cats and dogs, including large numbers of cats and dogs as in a shelter setting.

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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