Best Friends Animal Society
  • 506- Maintenance
  • Kanab, UT, USA
  • Salary
  • Full Time

Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Position Title: Maintenance Manager

Reports to: Senior Manager, Canyon Operations

Location: Kanab, Utah


Are you an experienced team leader with construction and maintenance knowledge?   Join our Canyon Operations team at Best Friends Animal Sanctuary.  It's a place unlike any other, set on thousands of gorgeous acres in the red rock canyon country of Utah. You are guaranteed to fall in love with the land, buildings, and winding roads you and your team are charged with maintaining!  And because of your work, the 1,600 or so homeless pets who take refuge here on any given day will have a better place to call their home-between-homes. You'll be in charge of leading your maintenance team with positive influence, strength and skill.  You'll need experience in leading projects as well, making sure work requests are handled in a timely manner, and relating to people throughout the organization with clarity and compassion. At the end of the day, the roads you're clearing are truly the roads home for dogs, cats, horses and more who just need a second chance at life.


Position Summary:

The Maintenance Manager leads and manages the delivery of services as related to the use of sanctuary grounds, buildings and vehicles by users that include visitors, volunteers, and staff. The scope of services provided include: building maintenance, fleet maintenance/ management, heavy equipment operation, and grounds maintenance. This position works closely with the Senior Manager, Canyon Operations and Building Manager in maintaining the Sanctuary's various physical assets.


Personal Requirements:

Focused leader with proven success in effective communication, staff management, budgeting, and work order driven project delivery. Detail oriented manager with well-developed skills in analysis, negotiation, and client/ vendor relationship management.




  • Lead team leads and staff in completing the necessary work of the department.
  • Ensure work orders are completed in a professional, timely, cost efficient, and high quality manner in compliance with local building codes and regulatory requirements.
  • Define departmental project priorities and requirements in collaboration with Directors, Department Managers and Team Leads from across the organization.  
  • Serve as a liaison with outside contractors and tradespeople as required.
  • Maintain a detailed project scheduling system to effectively manage work flows.
  • Ensure a safe, OSHA compliant work environment with the goal of ZERO lost time injuries/ accidents per year.
  • Other duties as assigned and/ or required.



  • Source, hire, train, motive and retain high quality staff for the department.
  • Increase team lead capabilities helping them be most effective in their roles.
  • Motivate staff to achieve peak productivity and performance goals.
  • Create a positive and healthy work environment and a cohesive team.
  • Administer necessary personnel corrective actions efficiently and consistently.



  • Lead a regular maintenance team meeting with team leads and/ or staff providing open and effective channels of communication and clear work direction.
  • Actively contribute to the weekly Canyon Projects' Meeting coordinating all capital construction and major renovation projects at the Sanctuary.
  • Co-lead the bi-weekly Animal Care/ Maintenance Meeting prioritizing all active and planned maintenance projects.
  • Lead staff in a monthly Safety Meeting addressing all aspects of workplace health and safety in collaboration with the Senior Manager of Safety and Security.
  • Keep abreast of BFAS news and communicate relevant info to staff regularly.



  • On-call; serve as a first responder, or delegate the necessary response for all building related emergencies at the Sanctuary. The Utility Manager is on-call for utility related service issues.
  • Maintain the Sanctuary roads in a safe and passable condition year-round.
  • Coordinate the Canyon team's response to all weather-related issues; snow removal, flood control, road damage repair, Sanctuary evacuation, wild fire response, etc.
  • Effectively manage a fleet of 200 assets in collaboration with the Mechanic Team Lead.
  • Oversee the acquisition and disposition of Best Friend's vehicle and equipment in collaboration with the Senior Manager, Canyon Operations.
  • Coordinate the most effective use and maintenance of all BF tools and equipment.



  • Develop and manage the annual department budget and provide monthly financial reports to the Senior Manager, Canyon Operations.
  • Implement cost savings measures annually to increase departmental effectiveness; continuous improvement.



  • Increase the operational effectiveness of the department and staff.
  • Utilize work order tracking system to ensure tickets are efficiently/ effectively resolved.
  • Implement additional work order system functionality to track various performance metrics; time to resolve, number of open tickets, client satisfaction ratings, etc.
  • Perform annual staff performance evaluations and assist staff in development of their annual performance goals: KPG's, PPO's & IDO's.


Skills and Experience:

  • Bachelor's degree is desired, but not necessary.
  • Minimum three to five years' managerial work experience. Client facing customer service experience is strongly desired.
  • Building/ construction/ trade experience and/ or contractor licensure is preferred.
  • Strong analytical skills and ability to establish business/ financial justifications for departmental initiatives.
  • Ability to prioritize and effectively manage multiple competing demands often concurrently.
  • Experience in staff development and performance management.
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal candidate is a professional and personable team player with a positive attitude.
  • Excellent communication skills at all levels is essential.
  • Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated time management skills and be comfortable with multiple competing tasks and demands.
  • Proactive and resourceful nature to resolve problems and seek answers constructively and collaboratively.
  • Basic knowledge of methods, tools, equipment, materials, and practices used in general maintenance.
  • Professionally and enthusiastically advocate Best Friends position on issues.
  • Must be computer literate with demonstrated experience using Microsoft Office. Experience with SharePoint is a plus.
  • Must have a valid driver's license; a current Utah CDL is strongly preferred.
  • Willingness to travel as required.


Physical Requirements:

  • Extended periods of time working at/ on a computer.
  • Position schedule, M F, 7 AM 4 PM plus on-call for building, snow, and weather related emergencies.
  • Physical ability to oversee and supervise work in progress under extreme conditions including heat, cold.
  • Ability to navigate uneven terrain; bend, stoop, reach, hike, and lift.


Best Friends Animal Society is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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