Best Friends Animal Society
  • 530 - NY Admin
  • New York City, NY, USA
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts

Location: New York City, NY

Position Summary: Responsible for the operations of the Best Friends Animal Society Northeast Region, including but not limited to SoHo Pet Adoption Center,  regional events, staff, and veterinary partners. The Senior Manager of Operations ensures the appropriate standards of care are adhered to so there is a safe environment for animals, staff and volunteers.  This role is responsible for ensuring Best Friends Northeast Region is meeting its lifesaving and budgetary goals.

Essential Duties/Responsibilities:

  • Strategic planning.  Inform the determination of the strategies for achieving Best Friends Vision in the Northeast Region.  "Informing the determination" will involve bringing forward key strategies from among many possible strategies that can be implemented by this position areas of responsibility to support the mission and ensuring that there is broad understanding and support within the departments for these key strategies
  • Organizational Capabilities and Capacity building.  Ensure the development of the Organizational Capabilities and Capacity required to implement the Strategies within the areas of responsibility for this role
  • Culture.  Ensure that employees understand the Best Friends organizational culture and act in accordance with it to achieve optimal results and employee engagement and to live and represent the Best Friends brand
  • Stewardship of the Best Friends Brand.  Ensure that direct reports and subordinate employees understand the Best Friends brand and the role that they play in building, sustaining, and communicating that brand to external constituencies
  • Goals and performance: Support and inform the establishment of annual program goals and manage team performance in the achievement of goals.
  • Direct oversight of SoHo Pet Adoption Center, off-site events, and local team members
  • Direct oversight of third party veterinary care
  • Ensuring that team members are communicated with regularly, and that staff and volunteers receive proper training. Ensuring the performance of tasks and behaviors in conjunction with all policies and procedures of Best Friends Animal Society by creating, updating and implementing standard operating procedures for all lifesaving areas. This also includes timely and proficient performance management and job descriptions for staff and volunteers in all lifesaving areas.
  • Plan, implement, facilitate, monitor, and evaluate all lifesaving programs ongoing for best practices and continuing education for attainment of organizational goals
  • Ensuring that managers, direct reports and volunteers are continually delivering quality client service, including disseminating appropriate information as well as performing duties in a manner which encourages attainment of goals and contributions and business for Best Friends Animal Society and its programs.
  • Ensuring any customer, staff or volunteer dissatisfaction is handled promptly and appropriately including accurate, consistent and timely corrective action when needed and by appropriate party.
  • Performing scheduling and payroll for all direct reports and ensure that all time and attendance is correct and completed by deadline time and date for lifesaving departments.
  • Ensuring managers are posting schedules at least two weeks in advance for all lifesaving areas.
  • Interview, hire, train, perform consistent and timely corrective action and terminate employees consistent with the organization's mission, contracts, philosophy and law
  • Work within budgets and meet revenue goals as planned and delivered with regional director and program managers. Plan and coordinate staffing, equipment, and event needs.
  • Handle and resolve questions and inquiries about adoptions, admissions, dog behavior, volunteering and volunteer program as well as general issues/questions by phone, writing or email in a courteous, professional and timely manner.
  • Work with marketing staff and event specialist to organize special adoption promotions and community engagement opportunities
  • Oversee choices of dogs/cats to be taken to mobile adoption events.
  • Other duties as assigned.


  • Proven ability to promote a positive, professional work environment
  • Ability to problem solve and work with minimal supervision.  Affection for animals and concern for their welfare
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained animals. Knowledge of contemporary shelter maintenance techniques and accepted sanitary practices. Knowledge of various breeds and their characteristics and familiarity with symptoms of diseases common to dogs and cats. Knowledge of preventive, diagnostic and therapeutic veterinary treatment of domestic animals
  • Ability to accommodate varied work assignments and schedules. Ability to provide leadership and direction to managers, employees and volunteers
  • Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times. Maturity, good judgment and professional personal appearance including the wearing of neat and clean work attire
  • Engaging and friendly interpersonal skills with the ability to interact with the public and various forms of media outlets on behalf of the organization
  • Ability to handle sensitive and confidential situations
  • Strong management, leadership, facilitation and coaching skills
  • Minimum of 3 years supervisory experience
  • Ability to professionally advocate Best Friends Animal Society positions on issues
  • Experience working in a municipal shelter or collaboratively with municipal shelters a plus
  • Familiarity with animal welfare issues, with particular knowledge of rescuing and adopting out dogs and cats
  • Proficiency with a variety of computer tools such as word processing, spreadsheets, presentations, database, internet research, etc...
  • Valid driver's license with access to transportation for travel on organization business is highly preferred
  • Experience with financials, budgets, ordering a must

Physical and Job Requirements:

  • Must be able to routinely lift 40-50 pounds
  • Must be physically able to perform strenuous manual labor
  • Effectively handle dogs and cats
  • Ability to stand for long periods of time while performing work requiring concentration and manual dexterity
  • Lifting and handling animals of varying sizes and breeds, bending, stooping and walking on a daily basis
  • Work at a computer for extended periods of time to include repetitive typing, arm and hand motion
  • Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, night, holiday and on-call work
  • Ability to travel on behalf of the organization both in and out of state and region

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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