Best Friends Animal Society
  • 252 - Sanctuary Volunteers
  • Kanab, UT, USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, and Best Friends Wellness & Fitness Center. We also have some very unique perks, such as discounted veterinary care, the opportunity to bring pets to work, and our onsite cafeteria serves healthy vegetarian food.


Position: Volunteer Coordinator - Animal Area (Dogtown)

Location: Best Friends (Kanab, UT)

Reports to:  Team Lead - Animal Area Volunteer Coordinator

Position Summary: The responsibility of the Animal Area Volunteer Coordinator is to welcome volunteers in the animal areas and ensure an excellent, safe, and rewarding experience that motivates an ongoing connection with Best Friends as members, donors, outreach volunteers, and advocates. This person provides a superior level of customer service, representing our core values with enthusiastic professionalism. The person in this position works collaboratively with other Best Friends staff to fulfill volunteer needs and deepen volunteer engagement cross-divisionally.


Responsibilities:

  • Collaborates with department leadership in the development of volunteer engagement strategies to support organizational needs.
  • Helps ensure an optimum Sanctuary experience that encourages repeat volunteer visits and motivates word-of-mouth accolades for growing public awareness of Best Friends.
  • Makes recommendations to department leadership for processes and procedures to improve efficiency and effectiveness.
  • Works with all staff to deepen volunteer engagement.
  • Strives to balance the needs of animal area caregivers with the activities of the volunteers.
  • Greets and checks-in volunteers, demonstrates safety procedures, and assigns volunteers to appropriate areas.
  • Interacts with volunteers during their work shifts to solicit ideas and feedback, and to facilitate the best possible experience.
  • Develops volunteer stories for media publication and lunch presentation.
  • Collaborates with caregivers to ensure that both the volunteers' and caregivers' expectations are being met.
  • Keeps current records of animals approved for outings and sleepovers and maintains a familiarity with their individual natures in order to make appropriate matches with volunteers.
  • Checks-out animals for outings and sleepover, collecting appropriate waivers and evaluation documents.
  • Addresses questions or concerns from volunteers with professionalism, sound judgment, and a positive attitude.
  • Addresses caregiver concerns about volunteer performance and provides appropriate guidance to the volunteers as necessary.
  • Collaborates with departmental and Animal Care staff to ensure the safety and well-being of volunteers, staff, and animals.
  • Cross-trains for coverage in other Sanctuary Volunteer Department operations.
  • Fosters positive relations with Animal Care staff.
  • Administers Sanctuary Volunteer social media activities.
  • Works cooperatively with departmental staff to ensure a positive, team-spirited working environment.
  • Informs volunteers of Best Friends news, events, and overall message/mission.
  • Adheres to Best Friends and Sanctuary Volunteer Department policies and procedures.
  • Other duties as assigned.

Skills and Experience:

  • Previous customer service experience preferred.
  • Strong interpersonal skills: a team player who is personable, professional, and diplomatic.
  • Ability to resolve conflicts with tact and diplomacy.
  • Ability to make quick decisions using sound judgment.
  • Proven organizational skills with a demonstrated proficiency in prioritizing tasks and juggling multiple, competing demands.
  • Self-motivated with the ability to take initiative and work independently in a fast-paced environment.
  • Ability to communicate clearly with professionalism, authenticity, and transparency.
  • Proficiency with Internet navigation and a variety of software applications including Gmail, Word, Excel, and Google docs.
  • Ability to work weekends and holidays.
  • Valid driver's license with access to transportation.
  • Genuine passion for Best Friends' mission with the ability to advocate on behalf of Best Friends' position on issues and to effectively represent our message of compassion and respect for all living creatures.

Physical Requirements:

  • Must be able to lift up to 50 lbs.
  • Extended periods of time standing and walking.
  • Must be able to work out of doors in all weather conditions, with temperatures ranging from below freezing to over 100 degrees.
  • Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
Best Friends Animal Society
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