Best Friends Animal Society
  • 551- Los Angeles Adoption Center
  • Los Angeles, CA, USA
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts

Location: Mission Hills, CA

Position Summary: Responsible for the daily operations of the dog care and behavior programs in Los Angeles (LA) and ensures the appropriate standards of care are adhered to so there is a safe environment for animals, staff and volunteers, and the center is on target for meeting its program goals.

Goal: Provide leadership of staff and volunteer teams who are consistently offering exceptional client service to each other and the public, ensuring daily, quality and timely care of pets as well as the augmenting of behavior and enrichment activities all for the purpose of maximizing our lifesaving abilities for rescuing, and then in turn, placing cats and dogs in adoptive homes all for obtainment of No Kill for the city of Los Angeles.

Essential Duties/Responsibilities:

  • Plan, develop, implement, facilitate, monitor, track and evaluate all Behavior and Enrichment issues and programs including but not limited to: C.L.A.S.S/ Pit Crew Adoption program, daily dog enrichment including in-kennel training and play groups, house broken teams, daily "out of kennel" teams for dogs, paw color assignment and classes, dog handling classes, behavior classes for center pets with volunteer and post adopter classes, dog admission requests and applications for the Best Friends Animal Sanctuary
  • Plan, develop, implement, facilitate, monitor, track and evaluate all Dog Care issues and programs including but not limited to: daily cleaning, client service assistance, adoption dog meets, intake support, kennel identification, pet bios, daily feeding, daily medications, data entry, parasite control, health related issues and sanitation, medical and behavior rehabilitation, food and supply inventory, spay/neuter selection for clinic of dogs, euthanasia decisions for dogs when necessary, and ensuring that animals are moving through the system and are made available for adoption or rescue on a timely basis.
  • Working directly with the Vet Services Manager, Lifesaving Manager and Foster Care Coordinator to recruit, run, track and support the Adoption Agent and My Best Friend program and teams by standards and protocols set by Foster Care team.
  • Ensuring empty cages are being filled promptly and admissions are informed of needed dogs to be selected from LA Animal Services for lifesaving on a daily basis.
  • Ensuring that all shelter staff and volunteers are trained and performing in conjunction with all policies and procedures of Best Friends Animal Society by creating, updating and implementing standard operating procedures for all behavior, fleet, facility and dog care areas.
  • Ensuring that all shelter staff and volunteers deliver quality customer service including disseminating appropriate information as well as perform duties in a manner which encourages attainment of goals and contributions and business for Best Friends Animal Society and its programs.
  • Ensuring any customer, staff or volunteer dissatisfaction is handled promptly and appropriately including accurate, consistent and timely corrective action when needed.
  • Performing scheduling and payroll for assigned areas and ensure that all time and attendance is correct and completed by deadline time and date.
  • Schedules are posted two weeks in advance for assigned areas.
  • Interview, hire, train, perform consistent and timely corrective action and terminate employees consistent with the organization's mission, contracts, philosophy and law;
  • Plan, develop, implement, facilitate, monitor, track and evaluate all facility maintenance and Fleet issues including but not limited to: vehicle maintenance, daily cleaning and sanitization protocols, reporting facility and equipment issues to HR,  outside waste pickup and landscaping
  • Work within budgets and meet revenue and expense goals as directed by executive team, plan and coordinate staffing, equipment, and facility needs
  • Work with BFLA HR and the City's maintenance department to establish a preventative maintenance program to ensure the timely repair and/or replacement of shelter equipment; oversee the maintenance and ordering of an appropriate inventory of food and other shelter supplies.
  • Oversee daily inventory of dogs; provide monthly reports for management.
  • Handle and resolve questions and inquiries about animal care, adoption or general issues/questions by phone, writing or email in a courteous, professional and timely manner.
  • Participation in behavior working groups and participating in staff training seminars in order to teach the staff basic animal handling and body language and ensure proper animal care and handling and that all established procedures and policies of the organization are followed
  • Work in conjunction with the medical team to identify dogs or cats that need ongoing medical treatment.
  • Oversee assessment of dogs when needed to identify "special needs."
  • Work with Mobile Adoption Lead and Lifesaving Manger to provide dogs/cat candidates to be taken to mobile adoption events.
  • Provide facility tours for guests as assigned.
  • Other duties as assigned by Executive Director.


  • Solid management/leadership and animal welfare experience: 3+ years of proven successful experience.
  • Experience developing and implementing policies and procedures in a positive and fair manner. 
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
  • Two-to-four years of progressively responsible work in animal sheltering or animal rehabilitation and behavior modification is required.
  • Ability to professionally advocate Best Friends Animal Society positions on issues.
  • Ability to problem solve and work with minimal supervision.  
  • Ability to set goals, and work independently to plan and carry out projects.
  • Demonstrates excellent communication (verbal and written), listening and customer service skills.
  • Demonstrated ability to foster a cooperative work environment.
  • Proven attention to detail with organizational and time management skills.
  • Demonstrates excellent communication (verbal and written), listening and customer service skills.
  • Demonstrated ability to foster a cooperative work environment.
  • Proven attention to detail with organizational and time management skills.
  • Affection for animals and concern for their welfare.
  • Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained animals.
  • Knowledge of and continued education of contemporary shelter maintenance techniques and accepted sanitary practices.
  • Knowledge of and continued education of preventive, diagnostic and therapeutic veterinary treatment of domestic animals.
  • Ability to accommodate varied work assignments and schedules.
  • Ability to provide leadership and direction to employees and volunteers.
  • Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times. Maturity, good judgment and professional personal appearance including the wearing of neat and clean uniforms.
  • Experience working in a municipal shelter or collaboratively with municipal shelters preferred.
  • Strong knowledge of breed identification.
  • Proficiency with Microsoft Windows and Office applications, especially Word, PowerPoint, and Excel.  Comfortable learning new systems, including online information systems and shelter software such as PetPoint
  • Bachelor's degree in animal sciences, psychology, management or equivalent are preferred. However, experience above the minimum will be considered in lieu of a college degree and certification.
  • Dog training experience including CPDT or CAAB certification or equivalent a plus.

Physical and Job Requirements:

  • Valid driver's license with access to transportation for travel on organization business.
  • Must be physically able to perform strenuous manual labor and routinely lift 40-50 pounds.  
  • Ability to stand for long periods of time while performing work requiring concentration and manual dexterity.
  • Lifting and handling animals of varying sizes and breeds, bending, stooping and walking on a daily basis.
  • Work at a computer for extended periods of time to include repetitive typing, arm and hand motion.
  • Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, night, holiday and on-call work.  
  • Must have a sincere interest in the work, programs and mission of Best Friends Animal Society

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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