Best Friends Animal Society
  • 312- Enterprise Data
  • Kanab, UT, USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Position:                          Data Quality Specialist I

Reports to:                       Senior Manager, Enterprise Data

Location:                          Kanab, Utah or Remote


Position Summary:  This role is responsible for the planning and execution of manual tasks related to the identification, documentation, and mitigation of data quality related issues in Best Friends business application databases.  The inventory of business application databases for which the data hygiene is to be monitored and maintained include, but are not limited to, the following:  Blackbaud CRM (BBCRM/Hero); Luminate Online (LO); Serenic (finance); Digital Cheetah (volunteers); and the Best Friends Data Warehouse.  The role will also be responsible for the weekly maintenance tasks associated with the data flowing through the CRM/Luminate Online connector.  With its focus on data quality across the enterprise, the role will involve communication and coordination with both technical and business teams.




  • Proactively seek ways to improve the quality and accuracy of application data.
  • Perform data hygiene tasks in business applications, such as BBCRM and LO, according to business priority.
  • Act as liaison between business and technical teams on data hygiene tasks.
  • Make recommendations to create new processes or improve existing processes to improve overall data hygiene.
  • Collaborate with various business groups in the organization to facilitate implementation of new or improved data hygiene processes.
  • Work with the appropriate business team in the organization to gain approval prior to implementing new data hygiene processes.
  • Work with technical and business staff to define and create automated data quality processes to monitor data hygiene.



  • Manually update and cleanse records in business applications as identified and prioritized.
  • Provide requirements to and work with technical staff to create scripts to update data as needed to improve data quality.


  • Create documentation supporting business applications', such as BBCRM and LO, data usage, data hygiene processes, business data rules, and business data definitions.


  • Apply Best Friends' data best practices and data cleansing, standardization, and transformation procedures and capabilities in preparation for and following up after installations and upgrades of business applications.



  • Provide status updates, communications, and knowledge transfer as necessary through meetings and documentation.
  • Appropriately tailor communication to the audience (peers, business areas and senior management) to help influence the decision-making process and direction of issue mitigation.


Skills & Experience

  • Must love data and have a strong desire to see it clean.
  • Excellent written and verbal communication skills.
  • Eagle-eyed attention to detail.
  • A minimum of 3 years of experience in maintaining and entering donor or customer data in CRM databases with preference given to Blackbaud CRM or Raiser's Edge.
  • Ability to focus on large projects for extended periods of time.
  • Experience using office applications such as: Excel, Word, and PowerPoint.
  • Ability to work independently and use good judgement within established guidelines, while adhering to Best Friends' governance and approval processes.


Physical Requirements

  • Able to work at a computer for extended periods of time with repetitive typing, arm and hand motion.


Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color,  religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.


Best Friends Animal Society
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