Best Friends Animal Society
  • 412- Emergency Response
  • Kanab, UT, USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Position: Emergency Response Manager

Reports to: Senior Director, No Kill Advancement

Location: Kanab

FLSA status: Exempt

Position Summary: Responsible for managing Best Friends Emergency Response  Department to best utilize resources, meet objectives, and supervise budget, safety and operational plans for delivering exemplary animal care. 

To develop and manage Best Friends' Emergency Response Team which reaches across the organization and the nation helping local communities to rescue animals in distress from a variety of natural and manmade disasters. The Emergency Response Manager provides strategic direction for the department, relates to federal, state and local animal emergency management and disaster response agencies, national issues and national organizations, manages national volunteer structure, responds to national, state, local events, establishing MOUs with strategic agencies. This position involves command and control of a variety of emergency situations, search and rescue, staging of temporary shelters, transport, inventory control, critical resource distribution, volunteer/staff management and coordination, vehicle and heavy equipment fleet management.


  • Develop and manage emergency response strategic plan(s) and manuals aligned with the organizational strategic plan, with special focus on Best Friends' program cities as well as national and regional initiatives.
  • Extensive travel to train and manage an Emergency Response team made up of volunteers and some staff.
  • In coordination with the volunteer department and local program cities, manage and coordinate a national network of emergency response volunteers, including developing and delivering ongoing training and credentialing, scheduling regular team meetings and regular communication, and managing alert status system and call up roster.
  • Manage a team of emergency rescue technicians, ensuring the team has proper credentialing to respond in federal, state, and local disasters.
  • Identify and develop a network of national and local partners, provide them with training, equipment and support so that we have response ready teams locally available to assist Best Friends.
  • Establish MOUs with strategic agencies (prioirty on Best Friends' program cities as well as national and regional initiative cities) and organizations that support the goals identified in the Best Friends' strategic plan.
  • Represent Best Friends' emergency response work at national, regional and local conferences and workshops.
  • Develop, train others to deliver and personally deliver emergency response orientation, training, and standard operating guides for staff and volunteers.
  • Develop presentations, trainings, workshops, manuals and guides that can be used by local communities to improve their efforts to assist animals in disaster.
  • Develop key relationships in the field of disaster response with agencies like FEMA and USDA and coalitions as appropriate to advance our goals.
  • Stay current in all areas of technical training and disaster response training, ensuring the team is current in our understanding of best practices.
  • Manage emergency response department budget and specific response budgets as appropriate. Ensuring projects meet budget and reporting status to supervisor on a regular basis.
  • Provide consistent communications to all Best Friends management regarding the strategy and implementation of emergency response activities.
  • Develop and manage inventory control of all emergency response related assets, vehicles and equipment, ensuring resources are properly and securely stored and are maintained according to schedule.
  • Other duties as assigned.

Skills and Experience:

  • Five years management and/or direct team leading experience
  • Three years experience working or volunteering for an animal shelter or rescue required. Experience working in animal control a plus.
  • Proven experience managing animal rescue operations in the United States and abroad.
  • BS/BA degree preferred.
  • Ability to professionally advocate Best Friends' positions on issues.
  • Excellent communication skills and experience in public speaking and media relations.
  • Accurate, appropriate, clear and concise written and verbal communication skills.  Strong listening skills.
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
  • Proven problem solving skills.
  • Strong organizational skills with the ability to flexibly handle multiple tasks simultaneously
  • Willing and able to travel and work for several weeks at a time on location (within the United States and abroad)
  • Ability to work in Microsoft Office programs
  • Valid Driver's License with clean driving record as required by Best Friends' insurance policy
  • Experience with and ability to drive large multi-passenger vehicles
  • Vaccinations against: tetanus, Hepatitis A and B, and pre-exposure Rabies (or willingness to get those vaccinations).
  • Completion of all Best Friends required training and credentialing or willingness to take them within specified time frame. All required training and credentialing expenses will be covered by Best Friends' Emergency Response budget.
  • Completion of all Best Friends required training and credentialing or willingness to take them within specified time frame. These include, but are not limited to:
    • FEMA IS-100.A Introduction to the Incident Command System
    • FEMA IS-200.A ICS for Single Resources and Initial Action Incidents
    • FEMA IS-700.A National Incident Management System (NIMS), An Introduction
    • FEMA IS-800.B National Response Framework, An Introduction
    • Large Animal Rescue
    • Basic boat handling/safety
    • High/low angle rescue
    • Confined space
    • Haz-mat awareness
    • Trench rescue
    • Fire awareness
    • Swiftwater
    • Slackwater

Physical Requirements:

  • Involves strenuous physical labor for long periods of time in a variety of adverse environmental conditions to include, but not limited to walking, hiking, bending, stooping, twisting, climbing, lifting animals of all sizes and/or supplies, sitting and/or driving for extended periods of time.
  • Extended periods of time working at a computer with repetitive typing, arm and hand motion.
  • Willing and able to work varied hours and dates to include holidays and weekends.
  • Ability to effectively and safely handle a variety of animals and spend extended periods of time with those animals in close quarters.
  • Tolerance for exposure to a variety of environmental/weather conditions.
  • Willing and able to travel via various forms of public transportation for organization business minimum 12 weeks per year of time dedicated to self-training, team mock exercises and team meetings. Minimum 12 weeks per year spent away on deployments. Minimum 7 weeks per year spent delivering training to volunteers and local program staff in seven program cities.
  • Living and working in Kanab, UT is preferred, frequent trips to work with Sanctuary Emergency Response staff will be required.
  • Experience with and ability to drive large multi-passenger vehicles and tow trailers.
  • Vaccinations against tetanus, Hepatitis A and B, Tetanus, and pre-exposure Rabies (or willingness to get those vaccinations within a specified time frame).

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.


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