Best Friends Animal Society
  • 256 - Group Volunteers
  • Kanab, UT, USA
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401K, Staff Discounts, Best Friends Wellness Center, and Flex Work Policy. Further, we also have some very unique perks, such as discounted veterinary care and the opportunity to bring pets to work. Our onsite cafeteria serves healthy vegetarian food.

Location:  Kanab, Utah

Position Summary:  People come from all over the world every year to Best Friends Animal Sanctuary to engage with our animals and staff and learn more about our life saving work. The Group Coordinator is responsible for helping coordinate and arrange a meaningful and rewarding experience at the Sanctuary for visiting volunteer groups. This person is positive, enthusiastic and understands the importance of building a strong relationship with all participants while creating a seamless intersection with daily life at the Sanctuary. The Group Coordinator has a solid understanding of the Best Friends mission and helps educate and encourage group members to continue the lifesaving work in their home communities.   


  • Help coordinate the daily logistics of visiting volunteer groups:
    • Follow a pre-established group schedule;
    • Help plan the volunteer experience and coordinate logistics;
    • Prior to the group's arrival, conduct research on their community as it pertains to life-saving rates, other programming and Network Partners, which will be used to as a discussion topic during the group's visit;
    • Help promote volunteer group offerings;
    • Help update and maintain information regarding groups on social media;
    • Coordinate the daily setup of equipment for presentations as needed and greet the speaker and introduce if appropriate;
    • Handle coordination and communications of daily schedule with group leaders;
    • Help develop group schedules, revise as needed;
    • Help coordinate with Animal Care areas regarding visits and service projects;
    • Report actual participant count and schedule variations on the monthly log
    • Ensure group participants' satisfaction and safety;
    • Help identify new group offerings - service projects, presentations, etc - working proactively to ensure alignment with Best Friends Mission;
    • Follow up with animal areas after the departure of groups to assess caregivers' experience. Make recommendations to Team Lead for program adjustments based on feedback;
    • Complete a summary recap for each group experience.
  • Provide accurate information and direction as it pertains to the group's requests while promoting opportunities for engagement in Best Friends offerings which include may include Memberships, Regional events, Network Partners and a host of other offerings.
  • Communicate effectively and amicably with all personnel and visitors at the Sanctuary.
  • Must be able to work with and provide excellent customer service to groups from a variety of demographics such as: corporate groups, active adults, college students, residential treatment program participants and youth groups.
  • Be knowledgeable and informed regarding current trends in and materials about animal welfare and advocacy. Share information with the group about what's happening in their community and how they can get involved.
  • Maintain staff availability calendar and email, respond to emails in a timely manner.
  • Attend team and division meetings as scheduled.
  • Other duties as assigned.   

Skills and Experience:

  • The ideal person for this position needs to be a team player, resourceful and proactive, and exhibit a positive outlook. They should be professional, upbeat, and energetic, and have strong interpersonal skills that include tact and diplomacy as well as the ability to handle sensitive and confidential situations appropriately.
  • Must be able to professionally advocate Best Friends' positions on animal welfare issues and be well informed on all aspects of animal welfare both in and outside of Best Friends.
  • Must be comfortable with public speaking.
  • Exhibit competency in animal handling and safety and a willingness to be trained to work with a variety of specie.
  • Must be proficient in Microsoft Office 365,
  • Working knowledge of Facebook/social media helpful.
  • Demonstrate initiative and ability to solve problems independently.
  • Meet and maintain the requirements of our vehicle insurance provider necessary for the operation of Best Friends vehicles. Experience driving a multi-passenger vehicle preferred or possess a willingness to learn.
  • Valid Driver's License with no citations in the last 3 years. Must have access to transportation and able to transport group project supplies or tools (ie: rakes, gloves, buckets, etc.).   

Physical Requirements:

  • Must be able to work outdoors in variable weather conditions and have the physical ability to perform strenuous manual labor.
  • Must be able to work a flexible schedule (i.e., weekends, evenings, early mornings).
  • Must be able to work around allergens like hay, dust, and animal fur.
  • Must be able to effectively interact with and handle most Sanctuary animals.


Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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