Best Friends Animal Society
  • 609 - Shelter Outreach
  • USA
  • Salary
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.

Position: National Field Services Training Manager

Reports to: Director, National Shelter Outreach

Location: Remote

Position Summary: This position will also play a key role in progressing animal enforcement and animal control policies, strategies, and actions through performing field assessments, certification training and in-field training to align with No-Kill goals and to promote a community-policing culture within animal control. This position is also responsible for assisting in the formal assessment/evaluation of both field and shelter operations in order to increase the agency's effectiveness and lifesaving capacity.


  • Conduct assessments that identify lifesaving gaps in shelter/animal control operations of strategic partners across the country and create written plans on how shelter/animal control partners can fill identified gaps, increase effectiveness and work collaboratively to achieve lifesaving goals.
  • Under the supervision and leadership of the Director of National Shelter Outreach assist in the planning and implementation of the animal control training academy and related training programs.
  • Work closely with the Community Cat Program staff to provide necessary training to animal control officers located in strategic communities as identified by the CCP staff
  • Provide partners with systems of accountability. Empower partners to achieve goals, hold partners accountable and provide a reporting system of determining measurable successes.
  • Work with the legislation and advocacy team to help identify and monitor legislative needs in key areas and work to develop advocacy action plans
  • Work closely with Network team to recruit partners into the NMHP Network.
  • Work closely with regional directors to support regional priorities, focus and tactics.
  • Conduct regular meetings with staff and other stakeholders to oversee assigned activities.
  • Represents Best Friends at national, regional and state events and conferences including public speaking and making presentations on a variety of topics related to animal control field operations.
  • Identify and cultivate new relationships with animal welfare and rescue community and other stakeholders with the intent to of reaching NK2025.
  • Monitor trends in animal welfare field, and advises on positioning, messaging and programming.
  • Support the Development division to effectively communicate the mission and vision of BF and to cultivate BF resource growth.
  • Ensure work is always consistent with and supportive of the BF organizational brand.
  • Collaborate with Communications division to best insure all program and communications goals are being met.
  • Interact with other BF support services to create and/or support effective processes, technologies, and other official BF operational policies.
  • Other duties as assigned.

Skills and Experience:

  • Bachelor's degree preferred, or equivalent experience.
  • Solid management or leadership experience: 10+ years of proven successful experience, including sheltering/animal control operations.
  • Background in the animal control movement: 5+ years of experience working for or with an animal control organization.
  • Extensive knowledge of major animal welfare/control issues.
  • Experience developing and implementing management policies in a positive and fair manner.  Excellent communication skills and professionalism are necessary for this position.    
  • Experience in collaboration and conflict resolution.
  • Ability to professionally advocate Best Friends' position on issues.
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job would be a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
  • Able to maintain clear communication with internal staff on all levels. Proven written and oral presentation skills.
  • Demonstrated ability to manage multiple projects in various stages of development, each with a unique timeline.
  • Demonstrated ability to affect change/create positive influence on agencies outside of position's direct management control.
  • Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Working knowledge of Microsoft Office including Word, Excel, and Powerpoint; and other systems as needed.

Physical Requirements:

  • Extended periods of time working on the computer with repetitive typing, arm and hand motion.
  • Ability to be in a shelter environment and work in the presence of both cats and dogs, including large numbers of cats and dogs as in a shelter setting.
  • Ability to travel via various forms of transportation.
  • Out of town travel for the job is expected to range from 40-60% depending on the location of the jobholder and specific responsibilities and tasks assigned.
  • Ability to drive a Best Friends vehicle when necessary.

Thank you for your interest in pursuing a career at Best Friends Animal Society.  Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Best Friends Animal Society
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