Best Friends Animal Society
  • 686 - Houston Community Cats
  • Houston, TX, USA
  • Hourly
  • Full Time

Join Best Friends and turn your career into a labor of love. The benefits package is one of the best! Medical, Dental, Vision, Basic and Supplemental Life Insurance, Short and Long Term Disability, Child Care reimbursement, Pet Sitting reimbursement, Flexible Spending Account, Health Savings Account, PTO, Paid Holidays, Employee Assistance Program, 401k and Staff Discounts.


Position title: Community Cat Program Assistant (Houston, TX)

Reports to: Program Engagement Manager (Houston)

Location: Houston, Texas (Harris County) 

FLSA status: non-exempt  (40 hours / week, Tuesday Saturday)

Position Summary: Work in all aspects of promoting and advocating the Best Friends Community Cat Program in Harris County (Houston, TX), reducing community cat populations. Direct SNR (shelter/neuter/return) at Harris County Veterinary Public Health. Lead TNR (trap/neuter/return) efforts across Harris County. Responsible for carrying out fieldwork in the Houston area, trapping and working with caregivers of free-roaming cats for spay/neuter. Transport cats to and from the designated surgery clinic, and bring cats back to their colony locations across Harris County.

Responsibilities:

  • Lead TNR efforts.
    • Operate a trap loan system and keep accurate records. This includes managing inventory and delivering traps / cats as needed.
    • Directly provide strategically identified trapping services. This may include identifying location, gaining permission to trap, and physically trapping the cats.
    • Train new caregivers and volunteers in TNR and use of traps in the field.
    • Maintain voucher program.
    • Keep traps in working order, clean and clearly marked with Best Friends tag.
    • Keep plenty of supplies for trapping on hand.
    • Clean traps after release, for next use.
  • Build and maintain relationships with spay / neuter partners.
    • Work with shelter veterinary staff to ensure cats are on the surgery schedule.
    • Assist with getting the cats (5 to 30 cats) to the clinic in a timely manner. Ensure that cats are organized by colonies/location and properly labeled including any medical concerns, relaying any relevant information to the medical team and other staff.
    • Clean the clinic area/recovery area when cats stay overnight.
    • Schedule spay/neuter appointments for the clinic for individual clients.
    • Assist in making reminder calls to clients for their appointments, and rework and reschedule last-minute changes in the schedule.
    • Provide monthly and year-end reports of all spay/neuter done through S/N providers.
  • Assist with the SNR efforts.
    • Assist with selecting program eligible cats from the shelter.
    • Manage those cats from selection through to sterilization and recovery.
    • Clean the recovery area when cats stay overnight at the shelter.
    • Release SNR cats to their original colony across Harris County.
    • Mitigate complaints and provide solutions to both caregivers and complainants.
    • Work in partnership with the shelter staff including Animal Control Officers, Kennel Staff, Office Staff and other shelter employees.
  • Operate the CCP hotline.
    • Answer the phone and return calls in a timely manner.
    • Record messages and important information in an organized way.
  • Maintain program supplies.
    • Keep track of all food donations coming in and going out. Coordinate moving food, as donations come in.
    • Maintain CCP food and supplies used for SNR cats
    • Drop off dirty laundry and pick up clean laundry; fold it and put it away. Keep a good stock of laundry available, picking up donations as needed.
    • Maintain the transport van by making sure that oil changes and regular maintenance are done. Clean the transport van and keep supplies organized.
  • Ensure that clinic policies and CCP program and procedures are being accurately followed.
  • Manage cat program data and invoices from surgery partners
    • Update client cases regularly, keeping track of colonies and caregivers.
    • Accurately input data to online database for cats that come through the program.
    • Keep invoices organized and update TNR tab on database
  • Collaborate with local shelters, animal welfare organizations, and the public to increase positive outcomes for community cats.
  • Hang door hangers and pass out CCP collateral in the neighborhoods where the TNR/SNR'd cats are returned.
  • Work with Volunteer and Visitors division to recruit and effectively utilize volunteers to support the work of the program.
    • Help onboard new volunteers
  • Perform other duties as assigned.

Required skills and Experience:

  • Strong leadership skills with the ability to think quickly on your feet.
  • Ability to professionally advocate Best Friends' position on issues.
  • Able to educate people about the process of TNR in a clear and effective manner.
  • Knowledge and experience with community cats and trapping cats, and knowledge about how to safely operate cat traps.
  • Excellent people skills. You must be friendly, confident in your knowledge and able to convey your message clearly.
  • Good management skills. You will be working with diverse groups and individuals and must keep everyone focused and working together.
  • Accurate record-keeping and ability to provide monthly reports on various programs.
  • Proficiency with Internet navigation and a variety of computer software applications, including Microsoft Office. Ability to learn additional software applications, as needed.
  • Proven written and verbal skills. Spanish speaking/writing a plus.
  • Experience in project management, with strong time management skills, organizational skills, problem-solving skills, and the ability to handle multiple tasks simultaneously.
  • Ability to work effectively inside a municipal shelter on a daily basis.
  • Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job is a team player, personable, professional, upbeat and energetic, takes the initiative, and uses tact and diplomacy.
  • Bilingual (Spanish) is preferred.

Physical Requirements:

  • This position will be stationed out of Harris County Veterinary Public Health.
  • Willing and able to travel and work across Harris County (Houston, TX)
  • Knowledge of how to access and read relevant documents provided by shelter.
  • Must be able to lift 50-plus pounds at a time.
  • Must be able to work in extreme weather.
  • Must be able to sit for extended periods of time working at a computer, doing repetitive typing, arm and hand motions.
  • Willing and able to work varied hours and dates, including holidays, weekends, and late and early hours, as needed.
  • Current driver's license and a good driving record.
  • Must be at least 21 years of age.

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

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